FAQ
Top Rates · 2000+ Coins · Complete In Minutes
Frequently Asked
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Yes. This is a non-custodial, no-KYC exchange — we do not require registration and do not keep transaction logs. Your swap runs automatically on-chain; save your exchange ID if you need to return to this page within 24 hours.
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Now all you have to do is wait. Please, no need to worry if you have already sent the funds and still see the same "Awaiting deposit" status. As soon as the transaction is confirmed in the network, we'll get your deposit, the exchange process will begin and the status will change.
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The coin exchange time usually varies from 1 to 5 minutes. There are rare occasions when more time is needed.
The processing speed depends on how long it takes for a block to be included in the network. Most operations proceed in just a few minutes.
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Don't worry — your funds are safe.
- If a swap cannot be completed, the system detects the failure automatically.
- Your tokens are returned to the same address you sent from.
- In most cases, no manual action is required.
If needed, contact support and share your exchange ID.
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When reaching out, please include: Exchange ID, transaction hash (if available), and screenshots.
Providing these details helps our team locate your transaction and resolve your issue faster.
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